FAQs

You do not need to create an account to make a purchase. However, we recommend that you set up a KRISTI PRISCIANDARO account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history.

Placing an order is easy, simply follow these steps:

• • • Shop by browsing through any of our product categories and view more detail on each product page.
    • Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button.
    • Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the ‘REMOVE’ button next to the item.
    • To finalize your purchases, click ‘CHECKOUT SECURELY’ and follow the instructions.

  If you are interested in an item which is not available to purchase online, you can email or call us, and we will try and locate the product for you in one of our boutiques and arrange a mail order purchase. If you would prefer to place your order by telephone, you may do so by calling our online Customer Services team, who are on hand to help 24 hours a day, 7 days a week.

The size dropdown list on the product page will specify whether your size is available to purchase or Out of Stock. If the item is in your love list ‘SOLD OUT’ will be displayed.

Please be aware that if an item is in your love list or shopping basket, it is not reserved and can still be sold to another customer. If you are interested in an item which is not available to purchase online, you can email or call us, and we will try and locate the product for you.

Although we are unable to provide gift messages with orders, we believe every delivery should be a delight to unwrap. All KRISTI PRISCIANDARO orders arrive in the signature KRISTI PRISCIANDARO packaging. Shoes will come in their original shoe box wrapped luxuriously in tissue paper. Handbags will arrive carefully packaged within a protective KRISTI PRISCIANDARO dust bag.

After you place your order, you will receive an email confirmation. This does not mean your order has been accepted. Once the details have been verified, your order will be accepted and the item will then be dispatched. You will receive a further email notification once your order is dispatched.

Our Customer Service team may be in contact once your order has been placed, as in some cases we may need to verify some details.

Unfortunately, once your order has been placed we are unable to change any of the details but may be able to assist you to cancel and replace the order. For Made-to-Order purchases due to the bespoke nature of this service, you have 48 hours to amend the monogramming details or size of the item. Please contact Customer Service for further information.

Please note that we are unable to add an item to an order or combine two orders together in the same shipment. You will be required to cancel your order and place a new one with all the items you wish to purchase; alternatively, you may simply place a new order for the additional item.

We accept PayPal, PayPal Express, Visa, MasterCard, American Express, Apple Pay, and Discover Cards in our checkout.

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure KRISTI PRISCIANDARO uses Secure Socket Layer (SSL) technology to protect the data you send to us over the internet. All credit card transactions on this site are processed using Cybersource, a secure online payment gateway which encrypts your card details in a secure host environment. If you would prefer to place your order over the telephone, please email us and we will assist.

We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the KRISTI PRISCIANDARO Privacy Policy here.

In order to register with KRISTI PRISCIANDARO, you are required to let us know your name and email address. To place an order, we will also require your billing address, delivery address, telephone number, credit card number, expiration date and the CVV number. If necessary, these details may be used to verify and validate your order.

We may use your contact details to keep you informed of our latest collections and KRISTI PRISCIANDARO news.

At KRISTI PRISCIANDARO we charge orders using currency dependent on the shipping country. Local currency is not always available, and you will be able to see the currency used to charge for your order when selecting your shipping country.

On the US site, all orders are charged in USD.